Course Booking User Agreement

By booking this course you agree to the following:

  1. We are a scent free facility. This will be strictly enforced for health and safety reasons. If an instructor asks you to leave due to perfume or cologne, there will be NO REFUND.

  2. If you choose the blended learning option, the online portion must be completed before attending the in-class portion. Failure to do so will result in a rebooking fee.

  3. If you require accommodation due to an allergy, medical or mental health need please let us know and bring it to the attention of the instructor privately so we can ensure your needs are met.

  4. Cancellation Policy:

    A) Public Courses

    Our refund policy for any of our public courses is that we will issue a full refund if you cancel more than 7 Days in advance. If you are unable to attend one of our public courses after booking yourself in, we will not be able to issue a refund if it is cancelled 7 days or less before the date of the course. Special circumstances may apply for Covid-19 reasons. If you wish to move from one course date to another and provide us more than 7 days notice, we will do our best to accommodate you if possible. We are under no obligation no transfer your registration from one course to the other and if we cannot, we will not be able to issue a refund as per our refund policy.

    B) Corporate/Private Courses

    To receive a full refund, we must have 7 days notice prior to the start of a course. If less than 7 days notice is given, we will not be able to refund the cost of the course. We will make every attempt to work with your company to change the date of the course, however we cannot guarantee that we will be able to do so.

    C) Blended In-Class & Online Courses

    If you choose the blended learning option and cancel after starting the online portion, there will be a $25 service fee but we will refund the rest as long as you meet the above criteria.  

  5. To receive certification, you must attend the whole course. Failure to attend the whole course will result in you having to rebook.

  6. Certificates may take 7-10 days from when you complete the course to when they are emailed to you. We cannot promise or guarantee that you will have your certificate before this.